IT Helpdesk & IS Support for Lotus Notes Domino

Clear Business Benefits

• Ensure you know all current or unresolved IT help desk / support issues
• Increase effectiveness and responsiveness of the Help desk by prioritising calls consistently
• Allocate suitable service levels to every asset and minimise asset liabilities
• Achieve major time savings as Help desk users log and review their own calls
• Auto-routing help desk calls ensures problems are routed to the appropriate people
• Maintain high service levels with call prioritisation, escalation and costing analysis
• Save time with customisable supplier correspondence templates and auto retrieval of solutions
• Review service levels easily, and analyse where resources are been deployed.

Lotus Notes IT Helpdesk is an application, comprised of four separate modules which can be implemented separately or integrated as required. The modules include IT Contract Management, IT Helpdesk Call Management, IT Asset Management, and IT Knowledgebase.

For a list of features and benefits of each module, please click on the links of interest to you.

What versions of Lotus Notes Domino?

Our applications are available for use within Lotus Notes and Domino 6.0x,7.0x, 8.0x and from January 10th 2009, now 8.5.x

This application has been audited and tested by IBM as approved add-on application for Lotus Notes and Domino.

There are two primary version releases available:

IT Helpdesk 6.8 Applications Suite

IT Helpdesk 6.8 Administration Suite 6.8 Applications all run on Lotus Notes Domino 6.5.x through to Lotus Notes 7.03 Domino 7.03.

This version will run within a mixed environment of servers and clients between those versions of Lotus Notes and Domino.

So, this includes applications such as Leave Manager, Expenses, Timesheets and the other applications, whether used individually, or within the suite.

IT Helpdesk 7.0 Applications Suite

IT Helpdesk 7.0 applications wil all run on Lotus Notes Domino 7.x and 8.x including the recently launched Lotus Notes 8.5 and Domino 8.5

This version will coexist and run within a mixed environment of Lotus Notes 7.x and Lotus Notes 8.x clients and version 8 Domino servers.

Whilst this is these are standard configurations, some customers do run in mixed Domino 7 and Domino 8 server environements also.

We will work hard to ensure our applications work in your your environment...

In most circumstances, as our Customer References will testify, we make sure our applications work and would put every effort into working with you to ensure our applications work both in the short, medium AND long term, which ever Lotus Notes and Domino versions you happen to be running.

The only factor that may be affected, could be specific features and whether they will run on your version.

We would be delighted to talk with you about your application needs, your business requirements and how we can help. We can't wait to talk to you!