Service Desk & Customer Service for Lotus Notes Domino

Service Desk for Lotus Notes empowers your Customer Service, Call Centre & Incident Management teams with the tools to manage your customer base and respond effectively to their calls.

Service Desk contains the full history of all past and current calls and associated documentation. The Customer Service team can log queries, issues or complaints, and resolve them quickly and easily using fast call logging, routing, resolution and best practice responses. The skills of the Customer Service / Call Centre team are optimised as calls are routed to the person best skilled to resolve the problem and knowledge sharing is facilitated with a centralised Customer Service knowledge base. The reporting facility allows managers to report where resources are been deployed, analyse calls taken by employee and service rates.