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Service Desk & Customer Service for Lotus Notes DominoService Desk for Lotus Notes and Domino, empowers your Customer Service, Call Centre & Incident Management teams with the tools to manage your customer base and respond effectively to their calls. Service Desk contains the full history of all past and current calls and associated documentation.Your Customer Service or call centre teams can log queries, issues or complaints, and then resolve them quickly and easily. ServiceDesk uses fast call logging, routing, resolution and best practice response options to help you maximise your Customers' satisfaction. The skills of the Customer Service / Call Centre team are optimised as calls are routed to the person best skilled to resolve the problem and knowledge sharing is facilitated with a centralised Customer Service knowledge base. The reporting facility allows managers to report on call volumes, problem areas, call loads, departments, service levels, response times,where resources are been deployed etc, and subsequently analyse calls taken by employee and service rates. |
Clear Business Benefits
- The Customer Service / Call Centre team can quickly resolve problems & handle enquiries
- Reduce administration by generating & storing all correspondence with each call
- Increase effectiveness by allocating the correct skill or resource to each enquiry
- Meet your customer’s expectations by managing to the agreed service level agreements
- Assist and empower call handlers by providing standard call templates / previous solutions
- Consolidate knowledge and product information with a centralised knowledge base.
Service Desk comprises of three separate modules which can be implemented separately or integrated as required.
The modules include Call Centre Management, Service Desk Knowledge Base and Service Desk Document Creation and Management.
For a list of features and benefits of each module, please click on the links of interest to you.
What versions of Lotus Notes Domino?
Our applications are available for use within Lotus Notes and Domino 6.0x,7.0x, 8.0x and from January 10th 2009, now 8.5.x
This application has been audited and tested by IBM as approved add-on application for Lotus Notes and Domino.
There are two primary version releases available:
ServiceDesk 6.8
ServiceDesk 6.8 will run on Lotus Notes Domino 6.5.x through to Lotus Notes 7.03 Domino 7.03.
This version will run within a mixed environment of servers and clients between those versions of Lotus Notes and Domino.
ServiceDesk 7.0
ServiceDesk 7.0 will run on Lotus Notes Domino 7.x and 8.x including the recently launched Lotus Notes 8.5 and Domino 8.5
This version will coexist and run within a mixed environment of Lotus Notes 7.x and Lotus Notes 8.x clients and version 8 Domino servers.
Whilst this is these are standard configurations, some customers do run in mixed Domino 7 and Domino 8 server environements also.
We will work hard to ensure our applications work in your your environment...
In most circumstances, as our Customer References will testify, we make sure our applications work and would put every effort into working with you to ensure our applications work both in the short, medium AND long term, which ever Lotus Notes and Domino versions you happen to be running.
The only factor that may be affected, could be specific features and whether they will run on your version.
We would be delighted to talk with you about your application needs, your business requirements and how we can help. We can't wait to talk to you!
More Details....  |
| Click the links below for further information on each module...
Go to: Lotus Notes™Applications
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Tel: + 44 (0)1159 405000. Fax: +44 (0)1159 405450. Email:
