IT Knowledge Base for Lotus Notes Domino
Knowledge Management application for Lotus Notes Domino
IT Knowledge Base allows user self help by providing solutions to IT problems and is accessible to everyone in the organisation. Resolutions are stored in the knowledgebase and are easily retrieved in a user friendly format.
IT knowledge base helps to maintain optimum service levels whilst reducing the workload of the Helpdesk, enabling the IT Helpdesk to concentrate on resolving more complex problems.
Overall the Knowledge Base speeds up response time and develops the users knowledge, which, over the longer term, reduces the overall number of calls to the Help desk.
Knowledge Base for Lotus Notes & Domino - Key Features
- Store product information, pictures and much more
- View pre-determined scripts and policies regarding customer issues
- Auto-retrieval of solutions
- User friendly publication of resolutions and frequently asked questions
- Templates for common resolutions
- Enables the caller to search for solutions on the web
- Plus reporting facilities.
Knowledge Base for Lotus Notes and Domino - Business Benefits
- Share information across the organisation and raise the skill levels of your staff
- Provide consistency in responses to common problems
- Share information quickly throughout the organisation
- Maintain service level agreements, as users can search for solutions
- IT Helpdesk can redeploy their efforts to resolving complex problems
- Both IT Help desk and internal staff can achieve major time savings
- Maintain best practice in solution provision throughout the organisation.
Typically, ROI is achieved in the first year through cost reductions, time savings to log, allocate and manage calls and overall, improved technical and user experience, from more effective call resolution.
What versions of Lotus Notes Domino?
Various releases of the Knowledge Base are available for use with a wide range of Lotus Notes & Domino versions from
6.5x, 7.0x, 8.0x up to (currently) Lotus Notes 8.5.x & IBM Lotus Domino 8.5.x.
You can find more on the Application Technical Requirements here.
We put every effort into working with you, to ensure our applications work both in the short, medium AND long term, on which ever Lotus Notes and Domino versions you happen to be running.
We'd love to talk with you about your application needs, your business requirements and how we can help.
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