Support Options and Services

When considering your support requirements for your business servers, most organisations consider the following questions:

• What are the business repercussions of a total server failure?
• What level of service is required to restore the system?
• Where do we go to receive a reliable level of service?

On-Site Support from varying manufacturers offer different services to support "their" server hardware, whilst under warranty. However, these services are often restricted to hardware parts only, not the operating system. This type of response might be "next day", but you should consider whether this response is good enough for your business?

A support contract with Basic will include:

• Guaranteed response times to site
• Support for fixing your computer system, not just the hardware
• Proactive management of potential weaknesses
• Regular advice as to the appropriate fixes and service packs for your system
• Remote management and automatic alerts to actual and potential failure.

A support contract with Basic offers a "relationship", rather than simply an insurance policy. It offers you value for money and protection for your business.