Cloud Service Desk & Help Desk

Create customer happiness with great customer support.

Online Helpdesk / Service Desk - Standardise job logging and shorten your SLAs

A more efficient management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Using our service desk online provides you with a rapid setup, easy to use, flexible software solution for minimal start up costs.

• Call logging, routing, tracking, escalation & reporting
• Call Categorisation up to 5 levels for type analysis and skills routing
• Call delegation, assignment and reallocation based on problem type, location or skills matrix
• Problem resolution costing analysis
• Various report views - by status, handler, site etc.
• Complete web functionality
• Full audit trail of calls, handlers, actions etc.
• Reporting views and charts show completed calls by reference, company, handler, product etc.
• Export data to MS Excel
• Automatic call reminders, view overdue calls
• Product & problem analysis for quality cost tracking.

Online, Offline, Anytime

With an on-premise client install you manage your Service Desk data locally and then synchronise later. Ideal for when you have lost your internet connection.

Similarly, you can update your Timesheet data instantly with all changes reflected in real time out on the web.

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