Want to grow from Level 1? Want to widen your technical skills?
We have an exciting, flexible and varied role in our growing busy Managed IT services team. Rated in the Top 50 in the UK, we are a skilled team, with a caring friendly approach to our customers. We have a customer centric culture, where we deliver excellent service, ensure the customer is happy, and talk in non technical clear and transparent English to our customers.
The variety of customers in various industries, along with the technologies we use, will give you room to grow your existing skill set along with exciting opportunities to improve and learn new things and potentially progress towards a technical specialism.
Office Based Monday - Friday, 8.45am-5.15pm.
Job Title: Technical Engineer
Salary: £18,000 to £23,000
You’ll be very customer facing, able to provide excellent customer service and want to put the Customer first as the focus.
You’ll be comfortable on the phone, dealing with numerous support queries and capable of handling pressure and able to prioritise technical call tickets efficiently and effectively and self manage your tickets to minimise Customer interruptions.
You’ll exhibit professionalism at all times and want to ensure that the customer remains delighted. A key need is to be able to talk to our Customers in non technical English, when they are not technical.
Ideal candidates will be aware of and have used remote control techniqes, or remote monitoring and maintenance (RMM) remote control tools from major vendor's.
You'll also be comfortable using these on a day-to-day basis to help fix first second and third line support issues.
You'll also be comfortable working with these tools to proactively fix items before an issue causes a customer interruption.
You will be familiar with the following technologies and be comfortable implementing them in new or maintaining, configuring and fixing issues inexisting situations:
We would also prefer you to have some of the following skills to a good or very good operational level:
Nice to have skills:
Initially the role will be office based, but then Customer visits will gradually grow, as you know more about each site.
Out of hours work is likely to be required periodically, particularly when responding to out of hours calls, or weekend work, during a system migration or office move, but this will not be on a formal rota.
How to apply: Send your CV and a covering letter to people[at]basic.co.uk
Recruitment is carried out only from our UK Head office.
We do not use 3rd party agents or agencies and we are not interested in being contacted in a speculative manner by recruitment agencies.