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Technical Engineer Level 1.5 - 2

Want to grow from Level 1? Want to widen your technical skills?

We have an exciting, flexible and varied role in our growing busy Managed IT services team. Rated in the Top 50 in the UK, we are a skilled team, with a caring friendly approach to our customers. We have a customer centric culture, where we deliver excellent service, ensure the customer is happy, and talk in non technical clear and transparent English to our customers.

The variety of customers in various industries, along with the technologies we use, will give you room to grow your existing skill set along with exciting opportunities to improve and learn new things and potentially progress towards a technical specialism.

Ideally you will have at least 1 to 3 years of existing IT support experience, more is also acceptable.

Office Based Monday - Friday, 8.45am-5.15pm.

  • Salary
  • Pension
  • Car park, Easy Parking
  • Eligible for Long term Employee Share Ownership Plan
  • Profit Share options via Perk Pack
  • Flexible Packages

Job Title: Technical Engineer

Location: Nottingham

Salary: £18,000 to £23,000

You’ll be very customer facing, able to provide excellent customer service and want to put the Customer first as the focus.
You’ll be comfortable on the phone, dealing with numerous support queries and capable of handling pressure and able to prioritise technical call tickets efficiently and effectively and self manage your tickets to minimise Customer interruptions.

You’ll exhibit professionalism at all times and want to ensure that the customer remains delighted. A key need is to be able to talk to our Customers in non technical English, when they are not technical.

Ideal candidates will be aware of and have used remote control techniqes, or remote monitoring and maintenance (RMM) remote control tools from major vendor's.
You'll also be comfortable using these on a day-to-day basis to help fix first second and third line support issues.

You'll also be comfortable working with these tools to proactively fix items before an issue causes a customer interruption.

You will be familiar with the following technologies and be comfortable implementing them in new or maintaining, configuring and fixing issues inexisting situations:

  • Windows Desktops operating systems, 7,8,10 etc
  • Windows server Operating Systems, 2008,2012,2016
  • PC desktop support, server support, 1st , 2nd and grow to 3rd line fixing
  • Good solid understanding of PC and Server hardware, build & make up, (optionally SAN and higher level hardware technology).
  • Active Directory, including design and deployment, managing and maintaining, group policy configuration.
  • Scripting, windows scripting. Powershell.
  • Print servers and print server management.
  • Strong knowledge of networking infrastructure, switches, routers, firewalls, tcpip, dns, dhcp, vlans.
  • Good Knowledge of Firewalls, VPNs and security.
  • Office 365, Deployment and management including Exchange Email, user management
  • Sharepoint
  • Strong problem solving skills and fault diagnosis
  • Ability to manage, and prioritise according to Customer SLA timeframes
  • Ability to maintain and respect confidentiality, along with data privacy and data protection.
  • Proven attention to detail

We would also prefer you to have some of the following skills to a good or very good operational level:

  • Virtualised environments and virtualisation in general, either on VMware or hyper V
  • Virtualisation Protection and backup
  • Data protection and back up processes and , methodologies
  • Backup software and managing backups using tools such as Veeam, Arcserve and other main vendor Backup and Dr products.
  • Good or very good knowledge of Security products and Firewalls, in particular: Dreytek, Mako, Barracuda
  • Good operating knowledge (Theoretical and in practice) of managing and running firewalls and other security appliances.
  • Wireless access points, centralised management and planned deployment
  • Remote monitoring and management applications

Nice to have skills:

  • Cabling Data Cabling
  • CCTV Installation and operating
  • Installing deploying VoIP phone systems planning
  • Mobile Deployment
  • Key Account Management
  • Vendor Certifications
  • Azure Cloud

Initially the role will be office based, but then Customer visits will gradually grow, as you know more about each site.
Out of hours work is likely to be required periodically, particularly when responding to out of hours calls, or weekend work, during a system migration or office move, but this will not be on a formal rota.

How to apply: Send your CV and a covering letter to people[at]

Recruitment is carried out only from our UK Head office.

We do not use 3rd party agents or agencies and we are not interested in being contacted in a speculative manner by recruitment agencies.

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