Want to grow from Level 1? Want to widen your technical skills?
Maybe you're already a Level 2 and wanting to widen your technical skills?
Perhaps you're looking for a role that combines IT Support with other technical work, installations, deployment and administration ?
If those are applicable then this role may also fit!
We have an exciting, flexible and varied role in our growing busy Managed IT Services team.
This role is working on a busy IT Support Desk, solving a variety of technical problems for our Customers. Rated in the Top 50 Best Managed Service Providers in the UK, we are a skilled team, with a caring, friendly approach to our customers. We have a customer-centric culture, where we deliver excellent service, ensure the customer is happy, and talk in non-technical clear and transparent English to our customers.
The variety of customers in different industries, combined with the technologies we use, will give you room to grow your existing technical knowledge and support skill set, along with exciting opportunities to improve and learn new things.
This role includes other activities including Software and Hardware installation and configuration, and offers the potential to progress towards a technical specialism.
Job Title: Level 2 Support Engineer / Level 2+ Support Engineer
Location: Ruddington, Nottingham.
Type: Office Based Monday - Friday, 8.30am-5.15pm.
Format: Full Time Experienced, Permanent Position.
Salary: £23,000 to £27,500.
Please note that due to some job tasks, this is initially an Office Based role.
Ideally you will have at least 2 to 4 years of relevant IT support experience, but more is also acceptable.
Experience working in an MSP or IT Support Desk environment would be favourable, as would skills in using an RMM.
You’ll be very customer facing, able to provide excellent customer service and want to put the Customer first as the focus.
You’ll be comfortable on the phone, dealing with numerous support queries and capable of handling pressure. You'll be able to prioritise technical call tickets efficiently and effectively, and self manage your tickets to minimise Customer interruptions.
You’ll exhibit professionalism at all times and want to ensure that the customer remains delighted. A key need is to be able to talk to our Customers in non-technical English, when they are not technical.
Ideal candidates will be aware of and have used remote control techniques, or remote monitoring and maintenance (RMM) control tools from major vendors.
You'll also be comfortable using these on a day-to-day basis to help fix first, second and third line support issues.
You'll be comfortable working with these tools to proactively fix items before an issue causes a customer interruption.
You will be familiar with the following technologies and be comfortable in implementing them, or maintaining, configuring and fixing issues with them in existing environments:
Skills / Attributes Required:
We would also ideally (although not essential for all) prefer you to have some of the following skills to a good or very good operational level:
Nice to have skills:
Initially the role will be office based, but then Customer visits will gradually grow, as you know more about each site.
Out of hours work is likely to be required periodically, particularly when responding to out of hours calls, or weekend work, during a system migration or office move, but this will not be on a formal rota and not a main aspect of this role.
How to apply: Send your CV and a covering letter to people[at]basic.co.uk
Recruitment is carried out only from our UK Head office. We are not looking to become a sponsor for this role, so you must be legal and have right to work in the UK.
We do not use 3rd party agents or agencies and we are not interested in being contacted in a speculative manner by recruitment agencies.Thanks.