We have an exciting, busy and varied desktop support role in our growing busy Managed IT Services team supporting customer end users. We're looking for a highly customer focused Desktop IT Support Engineer, who wants to grow their desktop support skills width and depth and who can take the lead in desktop support fault fixing and support call completion.
Rated in the Top 50 Best Managed Service Providers in the UK, we are a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, where we deliver excellent service,to ensure the customer is happy. We talk in non-technical clear and transparent English to our customers. So it's important you take pride in providing excellent levesl of Customer service and be a people person.
The role is working on a busy IT Support Desk, solving a variety of technical end user and desktop problems for our Customers. We have a mix of customers in different industries, so there is good a width of setup, software and user cases. That also means a width of technologies to use, fix, deploy and manage too.
Therefore, this role isn't just pure support, but offers a nice widith of technical work, including Software and Hardware Installations, Deployment, system administration and Cyber Security, along with some project work too. This role therefore provides the opportunity to grow your existing technical knowledge and support skills, with excellent opportunities to learn new things.
Job Title: Desktop IT Support Technical Engineer
Location: Ruddington, Nottingham.
Type: Office Based Monday - Friday, 8.30am-5.15pm.
Format: Full Time Experienced, Permanent Position.
Salary: £23,500 to £27,500.
Please note that due to some job tasks, this is an Office Based role.
Ideally you will have at least 2 to 4 years of relevant Desktop IT support experience, but more is also acceptable. Experience working in an MSP or IT Support Desk environment would be very favourable, as would skills in using an RMM.
Skills / Attributes Required:
You will be familiar with the following technologies and be comfortable in using, implementing, maintaining, configuring them, as well as supporting them and fixing issues in existing environments:
Good to have:
Whilst not essential, the following would be good to have:
Nice to have skills:
You’ll be very customer facing and able to provide excellent customer service. You will want to put the Customer first as the focus. The role has a lot of phone useage, so you’ll be comfortable on the phone, dealing with numerous support queries and capable of handling pressure.
You'll be able to prioritise technical call tickets efficiently and effectively, and self manage your tickets to minimise Customer interruptions so that tickets are completely in a timely fashon.
You’ll exhibit professionalism at all times, and aim to ensure that the customer remains delighted.
A key need is to be able to talk to our Customers in non-technical English, when they are not technical.
Ideal candidates will be aware of and have experience using remote control tool, or remote monitoring, maintenance and control tools (RMM)
from major vendors.
You'll also be comfortable using these on a day-to-day basis to help fix first, second and potentially third line support issues.
This role is primarily office based, but could gradually involve Customer visits, as you know more about each site.
Out of hours work is likely to be required periodically, particularly when responding to out of hours calls, or weekend work, during a system migration or office move, but this will not be on a formal rota and not a main aspect of this role.
How to apply: Send your CV and a covering letter to people[at]basic.co.uk
Recruitment is carried out only from our UK Head office. We are not looking to become a sponsor for this role, so you must be legal and have right to work in the UK.
We do not use 3rd party agents or agencies and we are not interested in being contacted in a speculative manner by recruitment agencies.Thanks.