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HP Notebook Computer and Mobile Workstation Battery Recall

Posted on 18th January 2018

Important Safety Announcement

HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program

HP has announced a worldwide voluntary recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with specific HP notebook computers and mobile workstations sold worldwide from December 2015 through to December 2017. These batteries were also sold as accessories or provided as replacements through HP or an authorised Service Provider.

HP strongly encourages customers to validate their batteries on the HP Battery Recall website at: HP has developed a BIOS update for customers whose battery is affected by this recall program that will put the battery into “Battery Safety Mode”. If the validation indicates a battery is affected, customers should discontinue use of the battery immediately by placing it in Battery Safety Mode.

HP will provide replacement battery services by an authorized technician for each battery affected by this recall program at no cost.

If you require help in checking to see if you are affected please get in touch.

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