Contact Management for Lotus Notes Domino

Features

• Store very detailed information on contacts and companies.
• View contacts in many different ways such as by Company, Account Manager, Region etc.
• Store all correspondence history, e-mail, letters, faxes, telephone conversations
• Classify and search on contacts by type, such as by interest or purchase power
• Domino replication over a web browser allows field Sales Reps. to work seamlessly
• Manage the contact cycle effectively, from initial marketing, to prospect, to customer
• Collaborate with the team or company to share customer information quickly and easily
• Store contact preferences, such as call-back reminders and product interests
• Easily link to others to share important items.

Contact Management will enable your business to:

• Improve and share knowledge of customers through centralised contact management
• Improve awareness and knowledge of contacts, their perspectives and preferences
• Maximise new business - central lead creation, opportunity tracking, task delegation and reminders
• React faster to sales opportunities, with better customer service
• Centralise and organise contact information which can be updated remotely
• Share valuable contact information & keep it safe with security policies
• Raise the quality of customer service through visibility of issues tracking & reaction
• Use contact preferences to achieve quality, timely interaction with customers

Typically ROI is achieved in the first year in a number of ways including time savings searching and retrieving data and generating standard documents. The usage of Contact Management internally and / or remotely provides better customer information access and collaboration, improved contact handling, service and responsiveness and more frequent contacting via callback reminders to facilitate contact retention.