Skip to main content

Service Desk Knowledgebase for IBM Lotus Notes Domino

Sharing the knowledge with all of your staff. The right resolutions every time.

Lotus Notes software for increased productivity.

Ask about our IBM Notes applications

Provide a consistency your customers expect from you

The Service Desk Knowledgebase brings order to the problems involved in providing first class support in client handling whilst managing a large volume of calls and enquiries.

  • Provide consistency in responses to common problems
  • Share product information and so on throughout the organisation
  • Improve customer response time & maintain SLA's
  • Achieve major time savings as users can search for resolutions
  • Knowledge base allows product information and pictures to be stored centrally
  • Knowledgebase develops the users' skills, and saves time through knowledge sharing
  • Maintain best practice in solution provision throughout the organisation
  • Ideal for companies who have multiple locations, who need to share information quickly.

Customer Service knowledge base stores solutions to problems, product information, scripts and policies etc. in a user friendly format and is accessible to everyone in the organisation.

The knowledge base offers understanding amongst customer service staff and enables user self-help, speeding up response time, and developing the users' knowledge. This reduces the number of calls to the Call Centre. Knowledgebase is a very effective way of sharing information and raising the skill levels of staff.

Knowledge Base key features

  • Store product information, pictures and much more
  • View pre-determined scripts and policies regarding customer issues
  • Auto-retrieval of solutions
  • User friendly publication of resolutions and frequently asked questions
  • Templates for common resolutions
  • Enables the caller to search for solutions on the web

Arrange a demo

See the Lotus Notes software for yourself

Arrange Demo

See the XPage version

Adds the ability to work from anywhere

Read more

partners logos
partners logos